Terms and Conditions
1. Fee Structure Agreement
Our classes run for 42 weeks in the year. Holidays include 5 weeks in summer, 1 week in October, 2 weeks at Christmas and 2 weeks at Easter. Payment has been spread evenly over 12 months. The monthly payment will remain the same throughout the year regardless of how many dancing weeks there are in the month. Please note that the cheerleading class holidays may differ from the dance class holidays due to our competition schedule. We will ensure that there will be 42 weeks of classes in the year and notify you in writing of any holiday date changes.
All payments are to be made by RCP. (Recurring Card Payment) Pupils will not be permitted to class until the invoice has been paid in full by the 15th of the month. An initial joining invoice will be emailed and charged to your card after enrolment. The RCP system is incredibly similar to a Direct Debit process. The card details are entered into the system (then fully encrypted and the paper copy destroyed), a payment date is chosen (for ease we are offering the 1st day of the month or the 15th of the month) and the payment will be taken on this date on a monthly basis. After this a recurring payment is taken on that day each month until the agreed end date by both parties.
3. Automatic re-invoicing
In order to operate as efficiently as possible pupils will be automatically invoiced each month. This means that unless you inform us that you wish to change price package or that your child is no longer attending classes you will continue to receive invoices. Any changes made to class attendance MUST be notified to the office by email before the end of the month. The changes will take effect the following month with the RCP system but we will reserve the right to incidentally invoice through our old system for partial month attendance. If you wish to withdraw your child from the school it is vital that you email the office to notify us before the end of your final month. If you have not contacted us before the next month starts you will be automatically invoiced and the refund policy in Section 5 below will apply. If you are aware that your card details will change at any point during the RCP agreement PLEASE let us know at least 5 working days in advance of your agreed payment date. This will give us time to enter the new details into the system and avoid applying a £10 fee.
4. Changing classes and price packages
If you would like to change price package, please email the office of any changes before the end of the calendar month. All changes will take effect from the 1st of the following month. From time to time JHM will move pupils to new classes due to age, ability and level. We will notify you of any changes before the start of a month.
5. Cancelled classes and refunds
If JHM needs to cancel a class for any reason we will endeavour to reschedule the class. If this cannot be arranged, all pupils affected will be refunded for the cancelled class on their next invoice.
JHM is under no obligation to refund or part refund payments made in the event of your child being unable to attend a class. In some cases, we are able to offer an alternative class. Please email the office if you would like further details of the classes available to your child. We regret that once a month has commenced; no refunds shall be given – except in exceptional circumstances that JHM will determine at its sole discretion.Once your child has registered with the school all monthly payments must be made. It is not possible to miss a month’s payment unless your child is leaving the school.
6. Unlimited packages
We offer 3 unlimited class packages – Primary, Junior and Senior – depending on your child’s age. Please note that not all classes offered may be suitable for your child e.g. the pointe work class. JHM staff will be able to advise what classes are available to your child. All unlimited package customers must register their child for each class they are attending – unfortunately, we cannot allow our unlimited customers to “drop-in” to any classes throughout the week. You can change your child’s classes at any time by emailing the office.
7. Class uniform
All pupils are required to wear the correct school uniform as specified in our Uniform Policy at all times. New pupils are not required to have all essential dancewear when they first start classes but will be asked to purchase the correct uniform within 2 months of joining. Our Uniform Policy can be found in both changing rooms and the reception area of The Dance Room. A copy of the Uniform Policy can be provided on request. Pupils arriving to class dressed inappropriately will first be given a reminder and then refused entry to class in subsequent weeks if they continue not to abide by the Uniform Policy.
No mobile phones or electronic devices are allowed into the studio. JHM staff will confiscate these items and return them at the end of class.
VALUABLES ARE LEFT IN THE CHANGING ROOMS AT THE OWNER’S OWN RISK. Such items can be locked in the office if necessary.
All JHM teaching staff are appropriately qualified and checked for their suitability to work with children. Classes will be taught by the same teacher each week, however, we may occasionally need to provide a substitute teacher, e.g. for illness or injury. Unfortunately,
it is not always possible to notify you of such changes in advance.
9. Competitions and exams
Pupils eligible for exam or competition entry will be notified of any extra fees or costs. Pupils will not be allowed to take part in any competition/exam if these fees have not been paid by the date given in the correspondence as many of our governing bodies require we pay in full and they do not allow for late entries.
10. Medical Conditions
Please notify the office if your child has any medical conditions, e.g. allergies, that we need to be aware of. All information given will be treated as confidential. If your child is ill and there is a chance that other children may be affected, we respectfully ask that you do not bring your child to class until they are well.